The NHS has the ambition to provide the best health service in the world. As an organisation covering a quarter of the NHS in England, Midlands and East SHA (MESHA) Cluster has an important contribution to make to support this goal. The SHA Cluster Board and PCT Cluster Chief Executives across the Midlands and East have agreed five ambitions, which aim to make a difference to patients during 2012/13.
Through these ambitions, the NHS will be working with local organisations, including local authorities and the voluntary sector, to deliver improvements over the next twelve months and beyond, particularly in the area of safeguarding patient safety and enhancing quality.
The five cluster-wide ambitions were agreed at the MESHA Board meeting on 24 November 2011.
Eliminate avoidable grade 2, 3 and 4 pressure ulcers
Avoidable pressure ulcers are a key indicator of the quality of nursing care. Preventing them happening will improve all care for vulnerable patients.
MESHA Strategic Health Authority has set itself the challenge of eliminating avoidable Grade 2, 3 & 4 pressure ulcers by December 2012. It hopes to achieve this through the monitoring and tracking the performance of health care teams in Acute, Mental Health and Community Care Settings.
MEQO will be conducting this analysis and produce monthly reports on the performance to the SHA Pressure Ulcer Programme Board, SHA Performance Team and individual PCTs.
Significantly improve quality and safety in primary care
Working with GPs to create a definitive set of measures to improve the standard of primary care and prescribing practice.
Developed by MEQO the Practice Quality Profile indicators came from a consultative process with GPs and PCT staff from across the West Midlands. The profiles fit into both the new Commissioning architecture of the NHS and support the Patient Information Revolution by putting more information freely and transparently into the public domain. The latest Practice Profiles are available on the MEQO website.
Create a revolution in patient and customer experience
Encouraging participation and shared decision-making with patients and the public to deliver the healthcare services that people want and need.
MEQO have been working alongside the Strategic Projects Team to support the NHS Midlands and East Ambition to Create a Patient Revolution.
The Friends and Family Test was devised as the headline metric for the Ambition, as one of the mechanisms for systematically putting patient experience at the top of the region’s nursing and leadership agenda. The data dashboard built using Qlikview business intelligence software and MEQO expertise show the headline scores for the Midlands and East cluster region and the response rate for the region.
Make every contact count using every opportunity to deliver brief advice to improve health and wellbeing
Encouraging all NHS staff to inform and help people make positive lifestyle changes.
Ensure radically strengthened partnerships between the NHS and local government
Supporting Clinical Commissioning Groups to work closely with local authorities to deliver a health and social care system that works for patients.
For more information please visit the MESHA website.